Terms of service

Last Updated: 10/15/26

Welcome to Octsource!

These Terms of Service ("Terms") govern your access to and use of www.octsource.com, including the purchase of products offered through our online store.

By accessing our website or purchasing products from Octsource, you agree to these Terms and our applicable store policies.

Please read these Terms carefully before using our website.

1. About Octsource

Octsource is an online retailer offering sunscreen, skincare, and related personal care products.

Our goal is to provide customers with a convenient, transparent, and reliable online shopping experience.

Our online store is powered by Shopify, which provides the ecommerce platform used to offer our products and services.

2. Eligibility

By placing an order, you confirm that you are at least the age of majority in your jurisdiction or are making the purchase with appropriate authorization from a parent or legal guardian.

You agree to use our website only for lawful purposes.

3. Product Information

We strive to provide accurate product descriptions, images, ingredients, pricing, and availability information.

Although we make reasonable efforts to ensure accuracy, occasional errors may occur.

Product packaging and appearance may vary when manufacturers update their products.

Please review all product labels, ingredients, warnings, and usage instructions before use.

Information provided on our website is for general informational purposes and is not a substitute for professional medical advice.

4. Pricing and Payments

All product prices are displayed in the currency indicated on our website.

Applicable taxes, shipping charges, and other required fees will be disclosed before you complete your purchase.

We reserve the right to correct pricing errors and update prices. Changes will not alter the agreed price of an order already accepted, except where permitted by applicable law.

Payments are processed through the payment methods available at checkout.

5. Orders and Availability

After placing an order, you will receive an order confirmation by email.

Orders are subject to product availability and successful payment authorization.

We may decline or cancel orders for legitimate reasons, including unavailable inventory, suspected fraud, or material pricing errors.

If we cancel an order after payment has been collected, we will issue a refund for the canceled items.

We will make reasonable efforts to notify you of any order changes using the contact information provided during checkout.

6. Shipping and Delivery

Shipping options, costs, processing times, and estimated delivery periods are described in our Shipping Policy and during checkout.

Delivery estimates are not guarantees unless expressly identified as guaranteed.

Customers are responsible for providing accurate shipping information.

If you experience a shipping issue, please contact our support team so we can assist you.

Shipping Policy: https://www.octsource.com/policies/shipping-policy

7. Returns, Exchanges, and Refunds

Octsource offers a 30-day return policy for eligible products.

For standard returns, sunscreen and skincare products must be unopened, unused, sealed, and in their original packaging.

Approved eligible returns include free return shipping and no restocking fees.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can assist you promptly.

Eligible refunds are issued to the original payment method within 10 business days following approval.

Certain exceptions apply. Your statutory consumer rights remain unaffected.

For complete eligibility requirements, return instructions, and refund processing information, please review our Refund Policy.

Refund Policy: https://www.octsource.com/policies/refund-policy

8. Customer Accounts and Information

You agree to provide accurate and current information when making purchases or creating an account.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials.

Please contact us if you suspect unauthorized activity involving your account.

9. Privacy and Data Protection

We respect your privacy and process personal information as described in our Privacy Policy.

Our Privacy Policy explains how information may be collected, used, shared, and protected when customers interact with our website.

Privacy Policy: https://www.octsource.com/policies/privacy-policy

10. Intellectual Property

Unless otherwise stated, website content, including original text, graphics, logos, and designs belonging to Octsource, is protected by applicable intellectual property laws.

Third-party trademarks and product materials remain the property of their respective owners.

You may not reproduce or commercially exploit protected website content without permission from the appropriate rights holder.

11. Prohibited Activities

When using our website, you agree not to:

Engage in unlawful or fraudulent activities.
Provide false or misleading information.
Interfere with website functionality or security.
Attempt unauthorized access to accounts or systems.
Upload harmful software or malicious code.
Infringe intellectual property rights.
Use the website in a manner that violates applicable laws.

We may restrict access when reasonably necessary to protect our customers, website, or business.

12. Third-Party Services

Our website may contain links to external websites or use third-party services, including payment processors and shipping providers.

Third-party services may be governed by their respective terms and privacy policies.

We are not responsible for the independent content or practices of external websites that we do not operate or control.

13. Warranties and Liability

We make reasonable efforts to maintain accurate website information and reliable services.

However, website availability may occasionally be interrupted because of maintenance, technical issues, or circumstances outside our reasonable control.

To the extent permitted by applicable law, Octsource disclaims warranties concerning uninterrupted website functionality and limits liability for losses arising from website use.

Nothing in these Terms excludes or restricts liability or consumer rights that cannot legally be excluded or restricted, including applicable rights relating to defective or misdescribed products.

14. Changes to These Terms

We may update these Terms to reflect changes in our business operations, services, or applicable legal requirements.

Revised Terms will be published on this page with an updated date.

Where legally required, we will provide additional notice or obtain consent.

Changes will not retroactively alter customer rights under previously completed purchases where prohibited by law.

15. Governing Law

These Terms are governed by the applicable laws of State of Florida, United States subject to any mandatory consumer protection laws that apply to customers in other jurisdictions.